Technology -  Success Story

Use of Technology to Improve Communication and Collaboration in Public Sector

Technology is being widely used in the United States public sector to improve communication and collaboration among government agencies and employees. It allows public sector organizations to work more efficiently and effectively, and to better connect with citizens, partners, and stakeholders.

Some examples of how technology is being used for communication and collaboration in the public sector include:

Cloud computing: Government agencies are using cloud computing platforms to store and share data and documents, making it easier for employees to access and collaborate on information from any location.

Video conferencing: Government agencies are using video conferencing tools, such as Zoom and Skype, to hold meetings and collaborate with other agencies and partners remotely.

Social media: Government agencies are using social media platforms, such as Twitter and Facebook, to communicate with citizens and share information on government services and programs.

Intranet & Extranet: Government agencies are using intranet and extranet platforms to communicate and collaborate with internal staff and external partners, respectively.

Chatbots: Government agencies are using chatbot technology to interact with citizens, such as by providing information on government services, and even answering questions and solving problems.

Project Management Software: Government agencies are using project management software to manage and track projects, such as creating and assigning tasks, setting deadlines, and tracking progress.

Mobile Applications: Government agencies are also using mobile applications to provide services and information to citizens, and to allow citizens to interact with government agencies.

Some Examples:


The United States Department of Agriculture (USDA). The USDA implemented a collaboration platform called the USDA eAuthentication (eAuth) system, which allows USDA employees to access and share information, such as financial data, from any location. This has improved the USDA's ability to share information and collaborate on projects, and has made it easier for employees to access the information they need to do their jobs.

City of Boston

The city of Boston has implemented a mobile application called "Street Bump" that allows citizens to report potholes and other street problems using their smartphones. The app uses the phone's accelerometer to detect bumps in the road and automatically report them to the city's Public Works Department, which can then dispatch crews to fix the problem. This has improved the city's ability to respond to street problems and has made it easier for citizens to report them.

State of Utah

The state of Utah has implemented a secure messaging system that allows state employees to communicate with each other and with other government agencies in real-time, this has allowed the state to improve the communication and collaboration among the different departments, and to respond more quickly to emergencies and other critical events.