How We Help the Public Sector

Our Technology Experts have played a significant role in the United States public sector, enabling government agencies to improve efficiency, reduce costs, and better serve citizens. Some examples of technology's role in the public sector include:

E-government: Help government agencies offer online services, such as the ability to apply for licenses, pay taxes, and access government information.

Data analytics: Use data analytics to improve decision-making, measure performance, and identify trends and patterns.

Cybersecurity: Increase their focus on protecting their networks and systems from cyber threats, including hacking and data breaches.

Communication and collaboration: Facilitate communication and collaboration among government agencies and between government and citizens.

Autonomous systems and IoT: Use autonomous systems, drones, and IoT to improve public safety, transportation, infrastructure management, and other areas.

Smart City: Improve public services and make them more efficient, such as using IoT sensors to monitor traffic and air quality, or using AI to optimize public transportation.

Emergency management: Help government agencies with emergency management, including the use of GIS, drones, and social media to track and respond to natural disasters, and other emergencies.

Overall, we have helped government agencies to be more transparent, efficient, and, effective in their operations while providing new ways to engage with citizens and improve their services.

Data Analytics - Success Story

Data Analytics use in Public Sector

Data Analytics is becoming an increasingly important tool in the public sector, allowing government agencies to make more informed decisions and improve services for citizens. Data analytics has helped public sector organizations to identify areas of inefficiency and optimize their operations, as well as to monitor and track the effectiveness of their policies and programs.

City of Boston

The City of Boston uses Data Analytics "Street Bump" app. The app uses the accelerometer in smartphones to detect potholes and other road hazards, and then sends the data back to the city's transportation department. By analyzing this data, the city was able to identify problem areas and prioritize repairs, improving the efficiency of its road maintenance program.

Another example is the use of data analytics by the City of Boston to improve its management of streetlights. The city's Streetlight Management System uses data from sensors on streetlights to monitor energy usage, detect outages and malfunctions, and schedule maintenance. This has helped the city to reduce its energy costs and improve the reliability of its streetlights.

State of Indiana

The State of Indiana uses data analytics to detect and prevent fraud in the state's welfare program. The state's Family and Social Services Administration (FSSA) used data analytics to identify potential fraud cases by analyzing data on things like benefit usage patterns and recipient demographics. This helped the FSSA to investigate and prevent fraudulent activity, saving the state millions of dollars per year.


New York City Police Department (NYPD) uses data analytics to improve policing efforts through the use of predictive policing techniques. By analyzing crime data, the NYPD was able to identify areas of the city with high crime rates and deploy officers to those areas more effectively, resulting in a reduction in overall crime rates.

City of Chicago

The city of Chicago has implemented a data analytics system to identify the areas of the city with the highest risk of lead exposure, to target resources, and mitigate lead poisoning risk, this system also allows the city to track and monitor the progress of the program and adjust it accordingly.


Los Angeles Police Department (LAPD) uses predictive analytics to combat crime. The LAPD started using predictive analytics in 2011, through a program called the Predictive Policing Program.

The program uses data from past crimes and other relevant data sources to predict where crimes are likely to occur in the future. This information is then used to deploy police resources more effectively in high-risk areas. The program has been credited with reducing crime in the city, specifically in areas where it was deployed.

Technology -  Success Story

Use of Technology to Improve Communication and Collaboration in Public Sector

Technology is being widely used in the United States public sector to improve communication and collaboration among government agencies and employees. It allows public sector organizations to work more efficiently and effectively, and to better connect with citizens, partners, and stakeholders.

Some examples of how technology is being used for communication and collaboration in the public sector include:

Cloud computing: Government agencies are using cloud computing platforms to store and share data and documents, making it easier for employees to access and collaborate on information from any location.

Video conferencing: Government agencies are using video conferencing tools, such as Zoom and Skype, to hold meetings and collaborate with other agencies and partners remotely.

Social media: Government agencies are using social media platforms, such as Twitter and Facebook, to communicate with citizens and share information on government services and programs.

Intranet & Extranet: Government agencies are using intranet and extranet platforms to communicate and collaborate with internal staff and external partners, respectively.

Chatbots: Government agencies are using chatbot technology to interact with citizens, such as by providing information on government services, and even answering questions and solving problems.

Project Management Software: Government agencies are using project management software to manage and track projects, such as creating and assigning tasks, setting deadlines, and tracking progress.

Mobile Applications: Government agencies are also using mobile applications to provide services and information to citizens, and to allow citizens to interact with government agencies.

Some Examples:


The United States Department of Agriculture (USDA). The USDA implemented a collaboration platform called the USDA eAuthentication (eAuth) system, which allows USDA employees to access and share information, such as financial data, from any location. This has improved the USDA's ability to share information and collaborate on projects, and has made it easier for employees to access the information they need to do their jobs.

City of Boston

The city of Boston has implemented a mobile application called "Street Bump" that allows citizens to report potholes and other street problems using their smartphones. The app uses the phone's accelerometer to detect bumps in the road and automatically report them to the city's Public Works Department, which can then dispatch crews to fix the problem. This has improved the city's ability to respond to street problems and has made it easier for citizens to report them.

State of Utah

The state of Utah has implemented a secure messaging system that allows state employees to communicate with each other and with other government agencies in real-time, this has allowed the state to improve the communication and collaboration among the different departments, and to respond more quickly to emergencies and other critical events.